It’s taken an ugly, high-profile tragedy, but officials from Twitter have said that they are finally changing their policies to crackdown on harassment. Following the revelation that her father, Robin Williams, had committed suicide, his 25-year-old daughter was subjected to so many hateful messages that she quit social media all together. In a statement published by The Washington Post, Twitter's vice president of trust and safety said,
We have suspended a number of accounts related to this issue for violating our rules and we are in the process of evaluating how we can further improve our policies to better handle tragic situations like this one. This includes expanding our policies regarding self-harm and private information, and improving support for family members of deceased users.
Details of how they plan to change their policies are still unclear ... Discuss
After the almost unlistenable, highly viral exchange between a Comcast customer "service" representative and a customer who was unsuccessfully trying to close his account, you'd think the Internet giant would be in a rush to prove that they can provide the most basic of all customer services: cancellation. But, alas, as this young man's video proves, it is hard to teach an old dog new tricks. He's posted a video of himself being on hold for three hours until [spoiler] the Comcast offices just straight up close. So, just in case you thought your Internet service provider really cared about you, think again ... Discuss
Josh Malone is the father of eight kids who love to play with water balloons during summers in Texas. And, like anyone who’s ever played with water balloons, he’s painfully aware of how long it takes to fill and tie them. Thankfully, Malone happens to be one of the great inventors of our time. His Bunch O Balloons—which has already raised more than $263,000 on Kickstarter—uses a special attachment that fills and ties (using an elastic o-ring) 37 balloons at once. The Bunch O Balloons is so effective, that it can fill 100 water balloons in a single minute. It’s a wondrous time to be alive ... Discuss
Happy fourth birthday, Instagram. As a way to celebrate, the site has posted the first ever actual Instagram—a picture of founder Kevin Systrom's dog: the face that launched a million selfies ... Discuss
Ryan Block has posted a recording of a call he put into Comcast to cancel his service and, good night, it is just impossible. What should have been a simple transaction turns into a Sisyphean test of wills, in which the rep demands to know why he's being left and refuses to take an answer. For his part, Block displays the patience of Job, when many a lesser person would have positively burst into flame.
For their part, Comcast has apologized, saying "We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize." If you can listen all the way through, you do hear Mr. Block succeed in his endeavor—but is listening all the way through really worth it to you? ... Discuss