Ryan Block has posted a recording of a call he put into Comcast to cancel his service and, good night, it is just impossible. What should have been a simple transaction turns into a Sisyphean test of wills, in which the rep demands to know why he’s being left and refuses to take an answer. For his part, Block displays the patience of Job, when many a lesser person would have positively burst into flame.
For their part, Comcast has apologized, saying “We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize.” If you can listen all the way through, you do hear Mr. Block succeed in his endeavor—but is listening all the way through really worth it to you? …
